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2 approaches to lifting client satisfaction levels

We all want to improve client satisfaction levels and here are two approaches you could take.

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Posted in Customer Service, Relationships

Wet bum in New York

Yesterday we went on one of those open top jump-on-jump-off jobbies around Manhatten. We were the first pick up of the day but because it had rained briefly in the night the seats were wet. Now, why is this relevant I hear you

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Posted in Customer Service, Differentiation, excellence

6 Things that make people choose you!

My eldest son is getting married in November and he and his fiancée, well mostly her really, are chasing around getting things organised. The biggest decision to be made was the location for the reception, which of course can make or

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Posted in Customer Service, Uncategorized

What’s In A Name?

I love hotels. When you visit a hotel you can tell so much about the way it is run, what is important to them and whether you will be looked after almost as soon as you walk through the front

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Posted in Customer Service
Mike Ames

Passionate about making business development a profession not just a job. Built and sold a £40m group in less than 9 years. Doing it all again and loving it!

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