Actually this blog is about the opposite – how not to piss people off. An altogether more useful thing to be able to do I reckon.
It’s a really simple thing. Have you ever heard of the phrase A and B the C of D? It stands for Above and Beyond the Call of Duty. You know, those little things that somebody does that they don’t have to do but you really value when they do.
ABCD is at the very heart of building rapport, managing people, looking after clients and strengthening your personal brand. We know when someone does this for us and we usually appreciate it but we don’t always let the other person know.
Imagine you put yourself out for someone and then they completely ignore what you have done – not so much as a “thanks for that” or “I really appreciate that”. Not an email, text message, note or phone call – the big goose egg in fact (here’s what one looks like in case you were wondering).
So here’s my advice for what it’s worth – if you see that somebody has done something for you that is ABCD acknowledge it immediately. A written response is always nice (I have some postcards printed up for that very purpose) because hand-written notes always carry more sincerity but at the very least whack over an email containing a breathless “thanks for this – much appreciated”.
Relationships really are the basis for all personal success and it’s such a pity when we inadvertently damage them by omitting a simple acknowledgement.